FAQ

BOOKING

Q1: How can I make a booking?

A: There are two ways for you to make your booking:

You can reach out to us directly via WhatsApp at 014-200-6886 (within Malaysia) or 0060-14-200-6886 (outside Malaysia) or
You can fill out the form under the Booking page and your message will be forwarded to us at camperzone26@gmail.com

Q2: How far in advance should I book?

A: We recommend you book at least 1–2 weeks in advance, especially during weekends, school holidays or public holidays.

Q3: Can I make a same-day booking?

A: Same-day bookings may be possible depending on availability. Please WhatsApp us directly for urgent requests.

PRICE & PAYMENT

Q4: What is included in the charter or your packages?

A: Please refer to the individual package for further details.

Q5: Are there any additional charges?

A: There is no additional charges provided it is within the charter time frame.

Q6: What payment methods do you accept?

A: We accept online bank transfer, DuitNow and other payment methods as advised during booking confirmation.

Q7: Is a deposit required?

A: Yes. A 20% deposit is required to secure your booking. The balance is payable no less than 3 days before the trip begins.

VEHICLE & FACILITIES

Q8: What facilities or amenities are available in the campervan?

A: Please refer to the individual package for further details.

Q9: How many person can the campervan accommodate?

A: For a comfortable charter experience, our campervan is ideal for 2 person.

Q10: Can we bring our own food and drinks?

A: Yes, guests are welcome to bring their own food and beverages. We only ask that the vehicle is kept reasonably clean.

Q11: Is smoking allowed inside the campervan?

A: No. Smoking and vaping are strictly prohibited inside the campervan.

DRIVER & TRAVEL

Q12: Is the campervan self-drive or chauffeur-driven?

A: Our service is chauffeur-driven only. A licensed driver will handle all driving throughout the trip.

Q13: Where does the driver stay when it is an over night trip?

A: Our driver will be staying at his own accommodation or in his own personal camping tent.

Q14: when it is an over night trip, will the driver assist us to cook our dinner?

A: No. You will be on your own to enjoy your cooking and dinner.

Q15: What areas do you cover?

A: We operate throughout Kuching, Bau, Lundu, Sematan and selected destinations across Sarawak.

Q16: Can I customise my itinerary?

A: Yes. Our "Camper Time Charter" can be customised to cover your personalized itinerary based on your preferred attractions, lunch or dining stops and travel schedule.

Q17: Can the driver wait while we visit attractions?

A: Yes. The driver will remain with the vehicle during scheduled attraction visits.

ELECTRICAL

Q18: Is there any restriction on the use of electricity?

A: Yes, no personal electrical appliances (except charging your personal computer or notebook) should be connected or used in the campervan except those supply by us for your use.

Q19: How can you identify the purpose of each switch?

A: All our campervan switches are labeled with numbers for your convenience and you will receive a PDF document in your native language that details each switch's function.

SPACE LIMITATION

Q20: Is there any restriction on the use of your campervan?

A: Similar to many recreational vehicles, our campervan is also subject to height and space limitations. Since the ceiling height is 1830mm, it will not be comfortable for individuals taller than 1830mm (or 6 feet).

Q21: What is the size of the bed?

A: The size of the bed is 1200mm x 1750mm.

TOILET & SHOWER

Q22: Why we are not allowed to do our "big business" or "pooping" directly into the camping toilet?

A: The main reason is due to hygiene issues. Beside, the camping toilet is emptied manually, so in order make the job of our driver easier, kindly use the camping toilet for urination or "small business" only!

Q23: Is there a shower room or toilet inside the campervan?

A: Yes. But is you want a bigger space you are advised to use the proper shower room and toilet inside the overnight area or camping site.

Q24: How is the toilet setup in your campervan?

A: We use a flushable camping toilet, this Portable Toilets (Porta Potti) is a Compact, stand-alone units that typically feature a fresh-water flush on top and a detachable waste tank on the bottom. The two sections come apart easily and allowing you to empty the waste conveniently and hygienically.

Q25: How Hygiene is the camping toilet?

A: Hygiene relies on specialized toilet chemicals (to break down waste and mask odors). A special formulated blue or green chemical is added to the waste tank to accelerate decomposition and control bad odors. A additive is typically added to the flush water (the top section) to clean the bowl.

Q26: Can we use normal toilet paper?

A: Yes but you cannot and must not flash the toilet paper into the camping toilet. All the used toilet paper and sanitary "MUST" be thrown into the bin as provided next to the camping toilet.

THING TO BRING

Q27: What should you bring for hiking?

A: You are advised to bring the following items:

Extra Drinking Water
Extra Clothing
Camera
Sun Hat
Sunglasses
Snacks
Map or GPS
Sunscreen
Insect Repellent
Comfortable Footwear

SAFETY & INSURANCE

Q28: Is the campervan insured?

A: Yes. The campervan is insured and maintained according to applicable road safety requirements.

Q29: Are seat belts provided?

A: Yes. All passengers must wear seat belts whenever the vehicle is in motion.

Q30: Do you provide child seats?

A: Child seats can be arranged upon request. Please inform us during booking.

Q31: Can I lock away some of my important belonging?

A: Yes. There is a cabinet that can be locked with a key. However, you are strongly advised not to bring valuable during the trip.

CANCELLATION & REFUND

Q32: What is your cancellation policy?

A: Cancellation terms will be stated in your booking confirmation. Generally, earlier cancellations receive a higher refund entitlement than last-minute cancellations. If we receive your cancellation notice:

More than 60 days before departure, you will receive a full refund of your deposit.
Between 31 and 59 days before departure, you will receive 30% of your deposit back.
Within 30 days of departure, all payments will be forfeited.

Q33: Can you cancel the whole or part of the chartering?

A: Yes, as the owner of the campervan, we reserve the right to cancel the whole or part of the chartering before or during the trip. Upon cancellation by us, all payments will be refunded back to you on a pro rata basis.

Q34: Can I change my booking date?

A: Date changes are subject to availability. Please contact us as early as possible to arrange amendments.

Q35: What happens if there is severe weather before departure?

A: Before our departure, for safety reasons, we may adjust the itinerary or reschedule the trip if severe weather conditions make travel unsafe. However, if in such an event, you can reject the adjusted itinerary or the rescheduled trip and your payment will be fully refunded to you.

Q36: What happens if there is severe weather after departure?

A: After the departure, for safety reasons, we may adjust the itinerary or reschedule the trip if severe weather conditions make travel unsafe. in such an event, you are obliged to follow the adjusted itinerary or the rescheduled trip and your payment will not be refunded to you.

SPECIAL OCCASIONS

Q37: Can the campervan be decorated for a proposal, birthday or anniversary?

A: Yes. You are also welcome to make special request to us for birthdays, anniversaries and other special celebrations. However, you may need to pay extra charges for your decoration as requested.